Delivery and Returns
We ship all over the world, and the freight charge depends on your delivery address and the type and number of your ordered products.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the number of products, removing an item, changing the delivery address or payment method. All packages are sent via postal service providers from our service point in Thessaloniki.
Orders are sent on every 15 days and the delivery time is:
- 5-10 working days to Cyprus & Greece
- 10-15 working days to Europe
- 10-20 working days to the remaining destinations
If the product does not fit in the mail box and nobody is at the address when postal service makes the delivery, a note is left in the mailbox and postal service leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the note in your mailbox, contact them to arrange another delivery address, time or tell them the package can be left with the neighboors.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
(Read also Article 3 of Terms and Conditions.)
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us. If you send us a mail, please include your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged neither can be the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our service point. Please ensure you pack the return safely to prevent any damage to the products, tube or boxes.
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary if you have a claim
(Read also Article 5 of Terms and Conditions.)
Our return address is:
Kakiousis Digital Printing
Dialetti 3 & Dialetti 6, Thessaloniki
546 21, Greece
It can take up to 20 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.